I've been hacked! Now What?

If you think your computer has been hacked, do you know how to identify and analyze the cause?

Immediately cease all online activity and contact your IT administrator.

• Remove the affected computer from the network (and any other computers involved).
• Contact your financial institution(s) to disable online access to your accounts and close them.
• If applicable, consult your attorney and determine your state's data breach notification law and regulations to determine what steps you need to follow.
• Notify other business partners that may have been affected.
• File a report with your local police department.

Following are some important terms you should know:

Malware refers to software programs that have been designed to damage or do other unwanted actions on a computer i.e., spyware, keyloggers and computer viruses.

Spyware is installed on your computer without your knowledge. It is designed to collect small to large pieces of personal information, including your internet surfing habits. It is typically hidden from the user and can be difficult to detect once it is on your computer without proper antispyware tools.

Keyloggers will track (log) the keys struck on a keyboard, typically in a hidden manner so you don't know you are being monitored. They may record words typed, Web browsing history, passwords and other private information.

Viruses are ever changing and a constant threat to systems. They can deliver harmful content to your data and systems in an attempt to collect data, destroy data or turn it into a drone that spreads viruses.

Phishing is the act of gathering personal information or spreading malware using emails, calls, text messages or pop-up messages from what seems to be friends or legitimate banks, retailers, government agencies or organizations.

It is recommended that you buy virus protection software from a respected source and use it regularly.

Shelly Guibert

Ben Goodwyn Agency

972.618.0100